NARA eSkillz Live Support

Q. ...How long does it take for the system to update that a course is complete?

A. ...Immediately, once the course is exited.

Q. ...How can I change my account information?

...You can change your account information in your Control Center. The link to your Control Center is located in the lower left-hand side of this screen.

Q. ...What is the passing score, if any?

A. ...The passing percentage is determined when the course is created. Also, it's possible that courses can have different passing percentages.

Q. ...When a user is taking a class, how can they ensure that they are completing the sections?

A. ...You should go back to the Main menu and make sure the circle next to the section is completed. This could be a green circle or a yellow circle with a checkmark depending on the class. This includes the Introduction section.

Q. ...How do I print a Certificate for courses I have completed?

A. ...Certificates are available from your Learning Progress page. After you complete a Web-based Training course an icon will appear in front of the course name in the section titled "Your Courses Completed". Click this icon to view and print your certificate.

Q. ...The course I'm trying to take won't launch.

A. ... A. Try making these adjustments to the settings on your computer:

Step 1
Please use the following steps to clear the cache and delete cookies:

1. Launch Microsoft Internet Explorer (IE)
2. Click on the Tools option on the menu bar
3. Select Internet Options from the drop-down menu to open the Internet Options window
4. Under the General tab, select the Delete Files from the Temporary Internet files section
5. In the Delete Files window, click on Delete All Offline Content. Then click OK
6. Click the Settings button, and then click the View Files button. Select all the files in the window and delete them. After the deletion, close the window and click the OK button to close the settings section.
7. In the Internet Options window, click the Clear History button. Click the Yes button to delete the contents of the History folder.
8. Finally, click OK at the bottom of the window.

Step 2.
To customize your privacy settings for cookie handling:
1. On the Tools menu, click Internet Options, and then click the Privacy tab.
2. Click Advanced.
3. Click the Override Automatic Cookie Handling, and then, for first-party and third party cookies, click Accept. Then click OK to exit.

Step 3
Changing Internet Explorer's Security Settings:
1. In Internet Explorer, click Tools and Internet Options
2. Click the Security Tab
3. Click Internet and Custom Level
4. Make sure that the first five items (Active X Controls) are set to Enable.
5. Click OK
6. Launch your class again

Step 4
If you are still having problems:
Get the latest updates for your computer's operating system, software, and hardware.

http://java.sun.com/j2se/1.4.2/download.html

(Window Update scans your computer and provides you with a selection of updates tailored just for you.)

Q. ...Why do I have to enter my supervisor’s address for approval for a course?

A. ...Effective implementation of training and staff development plans require communication between staff and their supervisors. The supervisor approval process fosters that communication so that information about the training courses can be discussed as necessary.

Q. ...I completed my course, but it is still showing as incomplete. How can I get it to change to completed?

A. ...First, click the refresh button. If this does not work, you have probably not exited the course correctly. Log out and back in, then click the EXIT button inside the course, then log back into the course and it should now say "complete."

Q. ...When I click on the link to my course, it only gives me the options to "Drop" or "Close". How do I start my course?

A. ...In order for the course to load, you must access it from your enrollments panel. The enrollments panel is located in the blue column on the left side of the LearnCenter home page.

Q. ... When I enter the chat, I can't see the instructors. What's going on?

...If you have an apostrophe in your name, please leave it out. The apostrophe sometimes creates a technical difficulty that prevents the user from seeing the instructors in the chat. We are currently working to resolve this issue. We thank you for your patience.

Q. ...Apostrophe in your name?

A. ...If you have an apostrophe in your last name, please leave it out of your name when you enter the chat. It will hinder your ability to see text from the instructors in the chat.